skip to Main Content
Locally Owned & Operated!
1-507-474-4477 1-833-671-9684 330 W. 2nd St. Winona, MN Contact@FetchWinona.com Get Started
Policies and Procedures

Policies & Procedures

Getting Started:

Would you like to get your dog involved in Daycare,  Fetch Focus or Boarding? The first step is to create a customer account by clicking on the “Get Started” button. There, you’ll fill out an Owner and Animal profile, which gives us important contact and background information on you and your dog. We will also need proof of vaccinations (Rabies, Distemper-Parvo, and Bordatella) sent to us by your vet, via fax or email.

Once we receive your registration and your dog’s vaccination records, we will schedule an evaluation. If you’re strictly interested in Boarding, the evaluation is a quick process and there is no fee involved. If you’re interested in having your dog enroll in Daycare or Fetch Focus, then we ask to have your dog stay with us for a few hours (for scheduling ease, if they need to stay a half or full day with us, that is fine) to evaluate how s/he responds to new people and new dogs, the fee is $12.00 per dog.

After the evaluation is complete, customers are free to make reservations online when signed into their account. Customers are also able to purchase Daycare packages online.

Dog Evaluations:

All dogs that attend Fetch daycare and boarding receive an initial evaluation. All dogs coming into Fetch need to be people friendly and easy-to-handle by our staff.  Although not all dogs will be social with other dogs, we will not accept any dogs that pose a significant threat to other dogs should they become loose with another dog.

Dog evaluations are conducted in two tiers. Tier 1 is the dog-human portion, we assess how a dog does when handled by new people, how they respond to people with toys and food present, and how they do on and off leash.  Based on how a dog does during Tier 1, their evaluation will either end there or continue onto Tier 2. Tier 2 is the dog-dog evaluation, for those wanting to enroll in group play. Dogs are introduced to our helper dogs to assess how they respond to different dogs, and determine if they enjoy group play, and what play style they exhibit.

Tier 1 evaluation is free of charge.

Tier 2 evaluation is $14 (half-day of daycare).

Dog evaluations need to be scheduled, so we recommend that you call or email us to make an appointment. The first tier of the evaluation will not take longer than 15 minutes. During the evaluation, owners can either stay on site or be contacted when the eval is done. Should the evaluation proceed to Tier 2, owners will enroll their dog into a ½ day of daycare and pick their dog up when called or scheduled. Keep in mind, not all dogs enjoy group play and being with other dogs. If that is the case with your dog, we will discuss other options and services we could possibly provide to you and your dog.

Please keep Fetch informed of any behavioral or medical concerns that your dog may develop that could affect his/her ability to be in play groups with other dogs or with people. We will continue to be watchful of your dog while s/he is in our care, and if at any point we observe that your dog is not enjoying group play, we will remove your dog from group play and discuss the next course of action. Fetch staff reserves to right to remove any dog from daycare to keep your dog and others safe.

Other Requirements For attending:

Dogs must have been owned and living with their owners for at least two weeks prior to enrolling in Fetch’s daycare. This is not the case for dogs that are only boarding and have no interaction with other dogs. We want new dogs to settle in their homes before being introduced to Fetch daycare, this gives the owners time to know their dog’s behavior better, and to see if the dog will present any illnesses prior to being around other dogs.

Dogs will need to be current on vaccinations: Rabies, Distemper/Parvo, and Bordetella. These vaccinations need to be given at least one week prior to their first visit at Fetch. 

Dogs must not display any signs of illness prior to coming to Fetch, if they have been exposed to any communicable disease within the last 30 days, they need to be cleared by your veterinarian before attending daycare at Fetch. We recommend a new dog is in their home for at least 30 days before entering daycare, unless the dog is under 5 months of age, then the 2 week wait is recommended.  

Payment:

Payment is due in full at the time services are provided. Our prices are listed and explained on our website. It is your responsibility to make sure that you understand our charges prior to boarding your dog. Fetch does not allow clients to defer payment beyond the time you pick up your dog.  Boarding dogs staying longer than one week will require payment in advance or a valid credit card to be on file for purposes of charging payment in full at the end of each week. If someone else will be picking up your dog, you may leave a card on file, pay via phone or pay in advance.  If special arrangements must be made for your dog, for whatever reason, additional charges may be incurred.

There is a $25 handling fee for all returned checks.  Account balances not collected for whatever reason may be sent to a third party for collection.  For purposes of collecting outstanding balances, you give your consent to receive phone calls (automated or otherwise) made to any phone numbers provided.  Your further acknowledge that you are liable for any court costs, reasonable attorney’s fees or other fees associated with the collection of payment.

Abandoned Dogs:

If your dog is lodging with us, you may extend your dog’s stay by calling the front desk and making payment in full if the stay is extended beyond one week. Any dog that is left at Fetch without extending the stay and appropriate payment, will be considered abandoned.  If your dog is deemed abandoned under local, state or federal laws or regulations, you understand that Fetch will, by default, become the legal owner and guardian of the dog. 

Fetch will then, in its sole discretion, determine whether to find another home for the dog or to relinquish the dog to a local shelter of its choice.  You understand and agree that if you abandon your dog at Fetch, you may be unable to retrieve possession of your dog and will have no recourse against Fetch.  You release Fetch from all further liability and responsibility for your dog.

It is important for you to leave an emergency contact number other than someone that usually travels with you so that in the event you are unable to contact us, we have someone to contact about your dog’s stay.  If you abandon your dog, you will still be responsible for the full boarding stay and any expenses incurred, including but not limited to any applicable attorney’s fees or court costs. 

What to bring when your dog visits
Collars:

All dogs attending daycare are asked to wear collars with a plastic snap. We will not accept dogs wearing chain, choke, prongs, slip, or martingale collars for safety issues. Depending on the play style and size of the dogs we have in a group, we may remove collars during their group play. We also do not allow dogs to wear clothing during group play, as that can become a chew toy to other dogs. We will have collars for sale in our retail store should you need one.

Leash:

For the safety of everyone, all dogs are required to enter and exit the facility on-leash.  Remember, your dog may be friendly, but we may have other dogs in the lobby that have not been assessed yet or are here for boarding and are dog-selective.

Vaccines:

All dogs that attend Fetch must be at least 12 weeks old and remain current on Rabies, Distemper/Parvo and Bordetalla vaccines.  The Rabies vaccine is required on all dogs by law and dogs will not be admitted to Fetch if their Rabies vaccine is expired even by just one day. Please be aware that the Bordetella vaccine takes several days to be effective, so we recommend that dogs receive their vaccines at least 7 days before attending Fetch. Also note that some dogs can exhibit symptoms of Canine Cough or Bordetella from receiving the vaccine.

Medications:

If your dog is taking prescription medications, please bring the medications in their original containers. It is helpful if you could write out instructions on how to administer medications to your dog.

Food:

We recommend that you bring your dog’s own food when boarding. Continuing on their own food helps them avoid digestion issues that can result from switching food.  If you bring your dog’s food, please be sure to bring it in a resealable container such as ziplock bags or plastic containers with lids.  We recommend bringing some extra food just in case your travel plans change, and some dogs will need an increase in food if their activity level is greater at Fetch than at home.

If you do not bring your dog’s own food, we provide a dry “house” food that your dog can eat. There is an additional $3/day feeding charge for feeding our in-house food.

Other items to bring to make your dog comfortable

Bedding:

We provide an elevated Kuranda bed for the dogs that are staying with us.  However, we recommend bringing familiar bedding for your dog, if you are confident that it will not pose a choking hazard for your dog. Keep in mind some dogs will chew on and/or destroy bedding in a new place; Fetch is not responsible for any damaged or destroyed belongings. 

Toys:

We recommend providing your dog with a durable chew toys during their stay at Fetch. If they favorite interactive toys, such as plush toys, bring them along as well. Please let us know which toys are safe to leave in their kennels, and which ones are for supervised play. They will not be shared with other boarding dogs. Please do not supply rawhides for your dog, since they may pose as a choking hazard.

Items you do not need to bring
Bowls:

We have plenty of bowls, so it is not necessary to bring a bowl for your dog. However, if your dog eats out of slow-feeder bowl, please bring it.

Breakable Items:

Please do not bring glass or breakable items.

Rawhide Chews:

We do not allow the dogs to keep rawhide chews because of the potential choking hazard.

 

At Fetch we do our best to keep close track of everyone’s belongings, but mix ups and other accidents can occur.  So, if you decide to bring belongings for your dog, make sure that it is not something valuable, and be aware that you are bringing them at your own risk. Fetch will not replace lost or damaged bedding, toys, or other belongings.

Hours of Operation for Daycare and Boarding, and Retail Store
Pick-up and Drop-off times are:

Monday through Friday – 6:30 to 8:30 AM & 4:00 to 6:30 PM

Saturdays – Daycare – 8:00 to 9:00 AM & 11:30-12:30 PM

     Boarding – 8:00 to 9:00 AM, 11:30 to 12:30 PM & 5:00 to 6:00 PM

Sundays – No daycare, Boarding 5:00 to 6:00 PM

Special arrangements can be made for before or after hours pick-up/drop-off for an additional fee.

Store Hours:

Monday through Friday- 8:00AM-6:00PM

Saturdays- 8:00AM-1:00PM

Sundays- Closed

 

 

Health & Safety
Risk:

While we strive to achieve a safe environment for all dogs at Fetch, we cannot prevent accidents, injuries, illnesses or changes in behavior.  By bringing your dog to Fetch, you accept these risks and you release Fetch and its staff from all liability arising from the occurrence of such events.

Just as children at schools or adults in the work place, dogs can get colds, coughs, stomach bugs and other contagious diseases. Just as schools don’t pay for children’s doctor visits when a child is injured or becomes sick, Fetch does not pay for vet bills if your dog becomes sick or is injured while with us.

Two of the more common contagious diseases are Canine Cough and Puppy Warts.

Rest Periods:

Dogs attending full day daycare need to take breaks and have down time. It is un-natural for dogs to be active and playing with other dogs for 8-10 hours straight. Often times, behavior issues can develop in dogs that are not given rest periods because they get over tired and their inhibitions start to give way. It’s for these reasons that we give all of the dogs attending daycare breaks during their stay. They will have large amounts of group play balanced by quiet time in kennels, crates or smaller groups. Dogs in half-day daycare do not always receive breaks, however it all depends on the individual dog and their needs.

Fleas:

All dogs attending Fetch are required to be free of fleas and ticks, and be on a monthly flea treatment.  If a dog is found to have fleas and/or ticks, we will attempt to contact you regarding options.  If we can not contact you, we will then administer a flea treatment, either a topical or oral, recommended by veterinarians and available over-the-counter. If you prefer that your dog not receive any treatment in the event we discover fleas and are not able to contact you, please just let us know in writing and your dog can remain in our isolation area until you are able to pick him or her up. 

Canine Cough

Canine Cough, or Bordetella is the name for many different strains of upper respiratory diseases that cause a dog to cough or make a hacking or choking sound.  It is usually not very serious and will pass in a few days.  However, if your dog does begin coughing, we do recommend that they see a veterinarian to ensure that they receive proper treatment because the coughing can lead to more serious issues if left untreated.  (Most veterinarians prefer if you call ahead so they can give you instructions on how to enter their building in order to avoid spreading the cough.)

If your dog is coughing, do not bring them to Fetch until your vet has cleared them to be around other dogs (typically a week or so after their symptoms have subsided.)  If a dog is boarding with us and begins to cough, we will isolate until they are picked up.  We will also notify you and contact a veterinarian on your behalf. 

Fetch does require the Bordetella vaccine for all dogs that visit us.  But, the vaccine, like a flu vaccine for people, does not prevent all strains of potential upper respiratory issues. 

Puppy Warts:

These cauliflower shaped “warts” caused by the Canine Papilloma Virus typically appear in a dog’s mouth but can also appear on their paws or elsewhere.  They most commonly appear in dogs with weaker immune systems like puppies.  Like Chicken Pox for children, once a dog has had them, they have boosted their immune system against them and they typically do not get them again.  So, it is often considered just a “right of passage” for puppies.  They are not pretty, but they typically do not pose a health risk for your dog and they will usually just fall off in a week or two.  However, if your dog does contract Puppy Warts, you may want to contact your veterinarian just to ensure that there are no health concerns you need to consider.  Although Puppy Warts are contagious, very few dogs will contract them if they are around another dog with the warts since most dogs’ immune systems are strong enough to ward against them.  Even so, Fetch does not allow dogs that have Puppy Warts to participate in group play until the warts are gone. 

Bloat:

Bloat:  Bloat is an unpredictable, life-threatening emergency that has no known cause and the symptoms can be very hard to recognize. Canine Bloat (gastric dilatation-volvulus) is the rapid swelling of a dog’s stomach, which becomes filled with excess gas, fluid or food and enlarges and twists the esophagus and intestines shut. .While bloat is most common in larger breeds, it can occur in any dog at any time and without warning.  It is possible for a dog to die from bloat in a short amount of time, sometimes even before any symptoms are noticed.  

If our staff is concerned that your dog has bloat, we will take them for emergency treatment immediately.  We will contact you or your emergency contact if possible, but a decision may need to be made quickly. Surgeries relating to bloat can be expensive and may not be successful.  If you would prefer for your dog not to have surgery in the event they are affected by bloat, you may document that in writing with a signature for your dog’s file.  Otherwise, Fetch will seek all available treatment possible in consultation with the veterinarian and you will be responsible for any expenses.  

Behavioral Issues: Fetch is not responsible for any behavior issues or perceived behavioral issues that may result from your dog socializing with other dogs or otherwise attending Fetch.

Accidents & Injuries:

Fetch can not prevent injuries and accidents 100%.  While accidents and injuries can occur at any time, there is a greater risk of an accident or injury if a dog participates in group play. Our group play is well staffed and our playroom supervisors receive specialized training for conducting group play, but they are working with live animals that can be unpredictable. Dogs can sometimes receive puncture wounds or cuts, scratches, broken nails, sore paw pads, sprains or other injuries in group play.  You need to be sure that you are comfortable with this prior to choosing group play for your dog. 

It is important to check your dog after they’ve attended daycare, and ensure they receive proper care should you discover any small wounds. While our staff checks over all dogs daily, punctures and cuts can sometimes be missed, and can sometimes happen without our staff’s awareness.  Even a small cut or puncture can become infected or cause more serious issues if not cleaned and properly cared for.

Emergencies:

Should any injury or medical issue develop while your dog is in the care of Fetch, Fetch is authorized to do whatever is deemed necessary for the safety, health, and well-being of your dog and you agree to be responsible for any expense incurred. If our staff is concerned that your dog requires medical attention, we will contact you or your emergency contact, if possible. However, if we are unable to contact you, and a decision needs to be made quickly, and you authorize Fetch to take your dog in for emergency treatment, if Fetch, in its sole discretion, deems it necessary. Veterinary treatment can be expensive, and treatment and surgeries are not always successful. If you would prefer that Fetch not seek emergency care for your dog, or if you would like a dollar limit on the emergency care, you must document that desire in writing with your signature for your dog’s file. Otherwise, Fetch will seek available treatment for your dog should a medical emergency arise, and you will be responsible for the payment and reimbursement of all expenses.

Back To Top